How to reach TL Support, help with the TranscriptLive phone app, and how to delete your data.
Email TL Support at support@transcriptlive.com. TL Support replies within 1 business day, and the same day when possible for an urgent billing problem.
You can also write to TL Support from inside TranscriptLive: in TL on your computer, use Help and Support; in the phone app, use the Messages tab. It is the same conversation in both places.
Want to talk it through? Book a free session.
TranscriptLive, LLC, 1870 The Exchange SE Ste 220 PMB 186382, Atlanta, Georgia 30339-2171 US
Signing in. Sign in with the email of your TranscriptLive account. The first time on each phone, TL emails you a 6-digit code; type it in the app. After that, Face ID, Touch ID or your fingerprint opens the app, and it locks again after 15 minutes away.
No account yet? The phone app does not create accounts. Start with TranscriptLive on your computer: start a free trial.
What the app shows. Your job notices, your calendar and due dates, the jobs you sent and the jobs sent to you, your team, your hours and your messages with TL Support. Jobs, recordings and transcripts stay locked to the computers you confirm; the phone shows the list and status only.
Notifications. When you allow them, TL can tell you about a new job notice. The lock screen never shows a case or a witness name.
Signing out. Sign Out is on the Hours tab. It removes the phone from your account, with its notifications.
In TL on your computer: open Settings. In the Your data card, choose Delete My Data. Cancel your plan first, because deleting your data does not stop your plan. Then choose Yes, Delete My Data. TL then deletes your data as our Data Promise describes, including every phone and its notifications.
By email: write to support@transcriptlive.com from your account's email and ask us to delete your account and data.
What we keep, and for how long, is in our Data Promise and our Privacy Policy.