TranscriptLive Security: confidential testimony, kept that way.

Copies you send to a scopist or proofreader

Only the person you name can open the copy, and only on a computer that person has confirmed. Our server carries the copy but cannot open it.
Each new computer is confirmed with a 20-digit code before it can open a copy.
Adding a computer to an account needs a second sign-in step, so a password alone never adds a computer. The 6-digit code goes only to an email address TL has confirmed, and Confirm My Email in Settings confirms yours.
If a computer is lost, you can remove it, and a removed computer stays removed.
TL checks that every copy arrives exactly as it was sent. A copy that was changed on the way is not opened.
If an account is used on more than two computers, TL Support is alerted.

Encrypted on the way

Every upload and download is encrypted in transit (HTTPS).
Server backups are encrypted.
Settings kept with your account are encrypted on our server.

Off the record stays off the record

TL transcribes the whole recording, then takes out off-the-record talk before you see the draft. It is taken out of your draft, the job files TL keeps, our server's copy of the result, and any copy you send to a scopist or proofreader: talk between a clear "off the record" and a later "back on the record" when TL is sure of both, and any Social Security number said off the record. Numbers said before the record opens or after it closes leave the job files only when TL is sure of the opening or closing, or after you choose Leave out; otherwise the draft hides them until you choose Keep. Numbers said on the record are never changed, and the recording itself is never changed. TL lists each time something was left out, and break talk cannot be brought back in TL. When TL is not sure talk was off the record, TL leaves nothing out and asks you. Talk before the record opens or after it closes, and recording announcements, wait for you to choose Keep or Leave out.

Your jobs stay on your computer

Your recordings, transcripts, and job files stay on your computer.
For online jobs, our server deletes your files on the schedule in our Data Promise.
An online job reaches our server as "recording" with a plain title. The recording's own file name, often a witness's name, and the job's title stay on your computer.
After your recording is transcribed, TL reads the whole draft once more and checks who is speaking, the Q. and A., and names before you review it. For that check, the draft's text goes through our secure server to a text processing service under written zero-retention and no-training terms. The audio is not sent again.
Notes, log sheets, case papers, and court recordings (FTR and Digital Court Recorder files) are read on your computer and never changed. The recorder's operator and computer details in a .dcr file are never kept, shown, or sent.
Final Check reads your finished transcript on your computer, never changes it, and sends nothing.
A forwarded notice is read only for the job details it states. If you accept or decline a forwarded job notice, TL emails your reply to the sender of that notice. For this, our server keeps the sender's address with the proposed booking for up to 7 days. No other email address or phone number from it is kept, and a notice file attached to it is read once and never kept.
Tips are chosen on your computer. TranscriptLive keeps the list of features you have tried only on your computer, never sends it to us or anyone else, and deletes it when you choose Delete My Data.

Our support team cannot see or play your transcripts

Our support team sees only what is needed to help you: your account details, hours used, and whether a job is running. The admin view never shows or plays your transcripts or audio.

Never sold, never used to train anything

Your recordings and transcripts are used only to make your transcript (and the required safety check for online jobs), never sold or used to train anything. We never sell anything about your jobs, either.

No analytics or ads on our website

Our website runs no analytics or advertising scripts.

Reviewed before every release

Every release goes through automated tests and a separate security review before it reaches you.

Report a security concern

Email TL Support at support@transcriptlive.com. We answer every report, fix what we find, and thank the person who told us.

Contact

TranscriptLive, LLC, 1870 The Exchange SE Ste 220 PMB 186382, Atlanta, Georgia 30339-2171 US

Email TL Support at support@transcriptlive.com. TL Support replies within 1 business day, and the same day when possible for an urgent billing problem. For what we keep and when it is deleted, see our Data Promise. For each kind of service that handles your record, marked Done or Planned, see How TL handles your record.